Because of Google's search strength and ubiquity across the web and consumer devices, it has surpassed most traditional company listing services. Google My Business is Google's business listing service, which is used to assist users who are looking for services, businesses, or information on the internet. The greater the grade, the more likely the merchant is to be trusted. They also assist Google in determining seller ratings, such as the average star rating and the number of reviews given to merchants. Customers who wish to participate are given a brief survey to complete.Ĭustomers' feedback and ratings from surveys might be posted on your website and other marketing platforms. To do so, Google can send an email to your customers asking them to submit feedback on their experience with your company. You must have a Google Merchant account to participate in Google Customer Reviews.īy assisting you in collecting consumer feedback, Google does some of the heavy job for you. Google Customer Reviews is a service that allows businesses to collect reviews from their customers and display them on their websites. Let's look at the two products in detail. However, there is some overlapping in reviews between the two products. Google Customer Reviews and Google My Business Reviews are two different products and services offered by Google, and they serve two different purposes. On the other hand, Google Customer Reviews allows business owners to collect feedback from customers who made a purchase.īut what is the difference between Google Customer Reviews and Google My Business Reviews? And which of them should you use for your e-commerce business? Google My Business has pushed most online business listing and reviews sites like Yelp under the rug, establishing itself as one of the essential business listing tools for businesses and individual consultants. You've probably also checked up their Google My Business reviews to see what other people have to say about them. Have you ever wondered how Google Maps locates or rates the businesses it suggests to its users? If you're like most people, you've definitely used Google to look up a business or service, such as a local salon or hairdresser.
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